Planned Preventative Maintenance (PPM)
Our PPM servicing will prolong the life of your heating plant and avoid operational disruption. In effect, it is the most economical means of managing your building services.
Our expert engineers will guide you through these stages. Offering comprehensive and tailored advice, we will present the most cost-effective solutions and ensure the specific needs of your property are met. This process mitigates any down time, does not compromise your manufacturer’s warranty and aligns with your specific building requirements/lease terms.
Our integrated service plans meet your statutory requirements for:
- Gas boiler servicing
- Boiler maintenance
- Asbestos testing
- Gas safety checks
- Water hygiene regimes including water testing
- Legionella risk assessments (L8 compliance)
- Electrical testing
- PAT testing
- Emergency lighting testing
- Air conditioning, F gas and general gas services
- Ventilation hygiene including duct cleaning.
With a track record of exceeding expectations and delivering an exceptional level of customer care and after care, our FM division has evolved rapidly. Our reputation for utmost reliability and faultless delivery of promises places us at the forefront of our industry within the south east region. Key management:
FM Director: Mark Wood
Service Manager: Anthony Kearney
Business Development Director: Henry Mayes
Customer Care Manager: Elaine Bellchambers
For new maintenance enquiries or to book a consultation, contact us.
Please note all our service engineers wear company uniforms, carry a company identification card and drive sign written company vehicles.
Information & technology
We use the latest and most innovative FM software. For instance, we are able to store and distribute each and every detail about our projects. Our service engineers access this information from their handheld devices. What's more, we deploy jobs to our service engineers' handheld PDAs. Once the item has been repaired, our service engineer supplies the information to the FM 'back office system'.
The software's modules benefit our clients. For example, the web module enables our customers to log in and view job statuses. This same system can also send job details and status reports to the client.
We ensure our service engineers are able to respond to emergency repairs, whilst still conducting programmed appointments such as customer care and planned preventative maintenance (PPM) visits.
Location dependent, we can respond to emergency calls within 2 hours (usually sooner) after receipt.
In addition to our normal hours service helpline, we operate an out of hours service which operates 24/7/365 days per year.
We notify our clients the following day of any calls received out of hours.
Planned Preventative Maintenance (PPM)
As part of the internal handover process, we prepare plant schedules of all equipment within the plant rooms and properties. These schedules act as the basis of a PPM programme for the site.
We ensure all plant items have service visits scheduled in line with the product manufacturer's requirements. In the absence of the manufacturer’s service recommendations, we refer to the content of SFG20, a recognised industry standard for service and maintenance.
We offer a fully managed service, responding and maintaining specialist subcontractors’ equipment too, including BMS systems and CHP.
As part of the PPM regime, we ensure all log books are maintained and completed on site.
We build regular inspection visits into our PPM schedule. These are programmed to align with the amount of equipment on site and potential for problems to arise undetected. The benefits to this are vast, for instance: Early indications of problems can be identified and any necessary repairs can be carried out in a planned environment, as opposed to the issue evolving into a reactive or even emergency repair. We ensure all statutory compliance checks are carried out and the corresponding documentation is maintained.
Manufacturers' product training
Our service engineers regularly attend manufacturers’ product training to ensure full familiarisation with the servicing and fault-finding procedures. This enables us to deal with any problems that may arise quickly and efficiently.
Moreover, we maintain a sufficient stock of spare parts in order to offer 'first time fix' repairs.
Manufacturers' aftercare service liaison
Our team has excellent levels of communication with various product manufacturers. This means that should we find ourselves in any kind of difficulty with a product, the manufacturers will send their own engineers to assess the problem.
We manage the process and follow up all arrangements either with a joint Woodford FM engineer/supervisor visit or via call.
Project handover and involvement
As part of our handover procedures and introduction of the FM division, we provide the whole team’s contact details.
The internal handover from projects to the FM department includes a site induction by one of our service engineers. This is conducted when the works are nearing completion and again, at project handover. Such action is with a view to familiarising the team with service locations and equipment installed.